ABOUT US
History
Our name says it all. We strive to provide our clients the "Personal Touch".
Since our humble beginning in 1990, working from a small 1,000 foot rental shop in downtown Moorhead, Minnesota, we have continuously expanded our facilities and equipment to serve you.
Our new 17,000 square foot facility now houses not only our showroom with many apparel samples, embroidery department, design center, and screen-printing department, but also our most recent addition, a laser engraving machine. Personal Touch has the capabilities to provide you with all your marketing, recognition, and appreciation needs.
Our website provides information and capabilities to search for promotional products on your time, online ordering, custom client pages and specials. However, please know that we want to provide you with that personal touch that you can not get from the website. Our staff wants to visit and meet with you whenever your schedule allows the time. We will recommend products for you if you prefer. We want to make sure that you know we are here for you.
Our employees are focused on your needs and can provide a combination of applications to get you through the process from logo design to the final product that you want to recognize your customers and staff. Our showroom allows you to look and touch the products so you know what you are paying for. Our desire is that the only surprise you have is how easy it is to work with us.
Quick turn around and focused on your needs, our staff can give you the "Personal Touch". Our goal is to provide you with high quality product and service at a competitive price. You are our priority everyday. We want to make you smile. If you are smiling we know we have done our job correctly. This in turn will make us smile. Please call us, email us, or come visit our showroom and tell us what we can do for you.
Business Philosophy
Personal Touch Embroidery & Marketing focuses on providing you with the highest level of Quality and Service. We strive to produce the highest quality finished product with each and every order. We are constantly updating our equipment and keep to a strict maintenance schedule. Our caring, experienced employees will make sure that only the best gets into your hands.
Our customer service and sales teams are here to assist you in every aspect of your purchase decision. From your initial contact with Personal Touch Embroidery & Marketing, until the final product reaches your hands, there will always be someone here to answer any questions or concerns you have.
If your concern is price, we will strive to produce the best product possible to meet your budget. You will be able to count on us time after time for great ideas, quality products, and great service at a competitive price. "We look good, when you look good!"
Meet the Customer Service Team
Cheri Johnson
President
"I really enjoy seeing people smile so this is the perfect business for me. Your needs for marketing, recognition, and appreciation ideas let me be creative. I love working with people and helping you create a marketing strategy for your business.
I grew up in Campbell, MN where I learned to fix many things on our family farm. I graduated with a B.S. degree in Business/Accounting from Union College in Lincoln, NE. I moved to Fargo, ND and worked as a controller for Asplin, Inc. until 1994. In 1990 I started Personal Touch in a small rental space in downtown Moorhead, MN. I started with 1 employee and 2 embroidery machines. Neither one of us had ever operated an embroidery machine, but we were up for the challenge. Times have changed for the best. Personal Touch Embroidery has grown in quality and services. In 2002 we built a 17,000 square foot building off Interstate 94 in Moorhead. Our large showroom makes it easy to meet your needs in apparel, embroidery, screen-printing, design, specialty items and engraving. I hope you will come visit us!"
Amanda Frahm
Customer Service
"What I like most about Personal Touch is working with people. As a customer service representative I have the opportunity to develop relationships with our customers. From idea development, when someone just wants to see what we can do, all the way to the excitement of seeing the completed product; I get to be a part of it. I get to share in that excitement.
Originally from Fergus Falls, MN, I journeyed west (a whole 45 minutes) to attend Minnesota State University Moorhead. I graduated from MSUM in December of 2007 with a BA degree in English and a Creative Writing Emphasis. By the end of January 2008 I had found my niche here at Personal Touch! When away from the office I can often be found indulging in my favorite hobbies, namely scuba diving in area lakes or watching a bull riding event. Have a wonderful day!"
Stephanie Mayclin
Customer Service
"I enjoy working with friendly people so Personal Touch is the perfect fit for me. There are so many great ideas that come into and out of our store. It's very rewarding to see the look of satisfaction on the customer's face when they've seen their idea go from design conception to the final product.
I grew up in Breckenridge, MN; graduated with a Bachelor's Degree in Sport and Recreation Management with a Minor in Coaching from the University of Minnesota in Crookston. I am currently in the process of finishing my Master’s Degree in Education Leadership through MSU-Moorhead. I joined Personal Touch in March of 2009 as a part of the Customer Service team. I also am an Assistant Basketball Coach at Concordia College in Moorhead.
Some of my interests include basketball, rollerblading, golf, frisbee golf, going to the lakes, cooking, baking, and shopping!"
Deb Birnbaum
Production Supervisor
"What I like most about working at Personal Touch is how I am able to work on a project from the beginning to the end; from setting up the logos to getting it onto the product. I have worked in many different areas of the business; from running the 12-head and single head embroidery machines, to digitizing and screen printing. I enjoy it all!
I grew up and attended school in Hankinson, ND. In 1993, I graduated from the North Dakota State College of Science with a degree in Graphic Arts Technology. After graduating, I moved to Devils Lake, ND and worked for Hahn’s Embroidery and Screen Printing. In 1995, I started working for Cheri at Personal Touch Embroidery. I currently reside in West Fargo, ND with my husband, Dan and son, Conner."
Nicole Bednar
Graphic Artist
"What I like most about working at Personal Touch is the fun, energetic staff and the atmosphere. Not only do I get to do what I enjoy but I get to work with a group that is fun loving and laid back. It doesn’t always feel like I’m at work!
I am responsible for designing artwork for specialty and screen printing jobs, as well as for running the laser engraver. I joined the Personal Touch team in June 2006 as their Graphic Designer. I graduated from Minnesota State Community and Technical College (MSCTC) in 2004 where I obtained an Applied Associates Degree in Graphic Design Technology. I have over two years experience in designing art for specialty items and apparel both for screen print and embroidery. I enjoy bringing fresh new ideas to clients with my creative talents.
Some of my hobbies include photography, scrapbooking, and painting."
Kim Yeager
Purchasing/Receiving
"What I like most about working at Personal Touch is seeing the upcoming styles and fashions as they evolve. The people I work with are great too. Such a good group and relaxing atmosphere to work with! Getting to basically shop around and build relationships with vendors is fulfilling and that's why I've been in purchasing for so many years. Also, helping out in embroidery and trimming isn't so bad either because I like variety!
I grew up in New Salem, ND(home of the Worlds Largest Holstein Cow) before going to Bismarck State College for Commercial Arts/Graphic Arts. In 2002, I decided I needed a change and found myself moving to Fargo where I worked as a purchaser for another local company. I made a short move to MT and found myself back in Fargo because I love it so much! I now reside in West Fargo with my Fiancé, Shaun, and our pets Tajah, Miyah, and Allie."
Sandra Christianson
Bookkeeper
"Since joining the team at Personal Touch Embroidery & Marketing in 2005, I really feel blessed to have found such a wonderful company and co-workers that really care and are a lot of fun. Besides getting to work with numbers (account maintenance), I get to call individuals/companies when the order is ready. I love to hear their voices when I call and/or see in their faces when they open their order, it’s like Christmas year round.
I grew up and graduated from High School in Dilworth, MN. In 1989 I graduated from Interstate Business College and starting working for a CPA office in Moorhead until she sold her practice in 2001 and I went to work with the new owners in Fargo. During the last couple years before starting at Personal Touch, I did bookkeeping for Sauvageau’s Auto Body in Moorhead. Although I found how much I really enjoyed working with numbers, 'Tax returns and Car repair! It’s no Christmas'."
